Help centre
How can we help you?
Installation guides, frequently asked questions and direct contact: everything to make the most of Culturèm.
Install the application
PWA on Android, iPhone and computer.
Frequently asked questions
Navigation, content, passport, offline use.
Contact us
A specific question? Write to us.
Install Culturèm on your device
Culturèm is a Progressive Web App (PWA): it installs directly from the browser, with no app store, and then works offline.
On Android (Chrome, Edge, Samsung Internet)
- Open the application in your browser.
- An "Install app" prompt appears at the bottom of the screen, or an "Install" button shows in Culturèm's top bar.
- Failing that, tap the browser's ⋮ menu then "Install app" (or "Add to Home screen").
- Confirm: the Culturèm icon joins your home screen and opens full screen, like a native app.
On iPhone / iPad (Safari)
- Open the application in Safari.
- Tap the Share button (square with an upward arrow).
- Scroll down and choose "Add to Home Screen".
- Confirm "Add": Culturèm appears among your applications.
On computer (Chrome, Edge)
- Open the application in the browser.
- Click the install icon in the address bar (a screen with an arrow), or Culturèm's "Install" button.
- The application opens in its own window and launches from your Start menu or your Dock.
Frequently asked questions
Does the application work without an internet connection?
Yes. After a first visit while online, all content — entries, journeys, quizzes, glossary, cultural assistant — is cached on your device. You can then use Culturèm on a plane, in a signal-free area or while roaming with no limitation whatsoever. Only the fonts may, the very first time, require a connection.
Do I need to create an account?
No. Culturèm asks for no account, no email address, no phone number. Your cultural passport (entries consulted, quizzes, badges, favourites) is stored solely in your browser's local memory.
How does the cultural assistant work? Are my questions sent over the internet?
The assistant is an embedded generative research engine: it analyses your question, compares it against the app's verified corpus (entries, countries, glossary) then composes a synthesised answer citing its sources. Everything happens on your device: no question, no data is transmitted to a server.
What are the entries' "immersive views"?
These are stylised three-dimensional renderings, drawn in flat colours, that you rotate 360° with your finger or mouse. They do not replace photographs: they locate the numbered points of attention detailed in the legend, to help prepare for or extend a real visit.
How do I earn passport badges?
Fourteen badges reward your journey: viewing your first entry, viewing ten, fully exploring a country, visiting all fifty-four countries, completing a quiz, achieving a perfect score, asking the assistant a question, opening the glossary, saving three favourites… The Passport page shows the condition to meet for each badge.
Can I erase my data?
Yes, at any time: the Passport page has a "Reset my passport" button that erases all of your local traces. Clearing your browser's site data has the same effect.
Is the content reliable? Can I report an error?
Entries are based on official UNESCO lists and documented sources; inscription dates are stated and historical uncertainties are flagged. If you spot an inaccuracy, write to us at contact@jt-crea.com: every report is reviewed and corrections are included in updates.
Will the application be available on Google Play (.apk file)?
It's planned. The project includes a full guide to converting it into an Android application (via TWA or Capacitor). In the meantime, the installed PWA version offers an experience equivalent to a native app, including automatic updates.
Why isn't some knowledge detailed?
Certain knowledge — initiation rites, sanctuary contents, reserved meanings — belongs to circles of initiates. Culturèm applies a principle of cultural governance: this knowledge is mentioned with respect, without being exposed. The decision on what may be shown belongs to the communities that hold it.
Contact us
JT-Créa Dev. — Culturèm Support
Response within 48 business hours · Benin (BJ)
Response within 48 business hours · Benin (BJ)